About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Overview
Airbnb is hiring a Market Associate to support host entrepreneurs in Milan. You'll focus on building relationships, optimizing listings, and enhancing host success on the platform. This role requires strong communication skills and a passion for community engagement.
Job Description
Who you are
You are a proactive individual with a knack for building relationships and a passion for helping others succeed. You understand the importance of community and have a strong desire to support host entrepreneurs in optimizing their listings and improving their overall success on Airbnb. Your communication skills are top-notch, allowing you to effectively engage with hosts and provide them with the necessary guidance and support. You are detail-oriented and have a strategic mindset, always looking for ways to enhance the host experience and drive growth in your assigned territory.
Desirable
Experience in customer service or account management is a plus, as is familiarity with the hospitality industry. You are comfortable working in a fast-paced environment and can adapt to changing priorities. A background in marketing or business development would also be beneficial, as you will be involved in initiatives that drive host recruitment and platform education.
What you'll do
As a Market Associate at Airbnb, you will play a crucial role in the retention and growth of long-tail hosts in your assigned territory. Your primary responsibility will be to establish and nurture business relationships with emerging professional host accounts. You will suggest and support strategic initiatives that drive their success on the platform, including supply optimization, pricing strategies, and host recruitment. You will also provide education on best practices to ensure that hosts maintain high hospitality standards for an excellent guest experience.
In addition to one-on-one account management, you will collaborate with Market Managers to deliver one-to-many education programs. This will involve creating engaging content and resources that help hosts understand how to maximize their listings and improve their performance on Airbnb. You will analyze host data to identify trends and opportunities for growth, and you will work closely with your team to implement strategies that enhance the overall host experience.
What we offer
Airbnb offers a competitive salary range of €40,000—€46,000 EUR annually, along with potential bonuses and benefits. You will have the opportunity to work in a dynamic and supportive environment where your contributions directly impact the success of hosts and the overall community. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in making travel more accessible and enjoyable for everyone.
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