About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Operations Manager • Mid-Level
Overview
Airbnb is hiring a Process Strategy and Optimization Manager to drive large-scale initiatives that enhance user experience and optimize operational efficiency. This role requires strong leadership and cross-functional collaboration.
Job Description
Who you are
You have a strong background in process strategy and optimization, with experience in managing cross-functional initiatives that align with organizational goals. You excel in translating operational needs into actionable product, policy, and system requirements, ensuring that the voice of Operations is heard in discussions with various stakeholders. Your leadership skills enable you to influence and guide teams effectively, fostering collaboration across departments.
You possess a keen understanding of fraud and safety operations, and you are adept at identifying opportunities to enhance user experience while reducing risks. Your analytical mindset allows you to assess operational efficiency and implement innovative solutions that drive results. You are comfortable working independently and thrive in environments that require strategic thinking and problem-solving.
What you'll do
In this role, you will lead programs that advance the strategic goals of the Fraud and Safety Operations team. You will be responsible for driving large-scale initiatives that enhance user experience and optimize operational efficiency. Your day-to-day activities will involve collaborating with Policy, Product, Engineering, Data Science, and Shared Services teams to ensure that operational needs are met and that solutions are scalable and effective.
You will translate operational requirements into product and policy specifications, serving as a key liaison between various teams. Your ability to influence and guide cross-functional teams will be crucial in ensuring that initiatives are executed successfully. You will also monitor the effectiveness of implemented strategies and make data-driven recommendations for continuous improvement.
What we offer
Airbnb provides a dynamic work environment where you can make a significant impact on the safety and trust of our community. We offer competitive compensation, including a base pay range of $129,000—$152,000 USD, along with potential bonuses and equity options. You will have the opportunity to work with a talented team dedicated to enhancing user experiences and operational excellence. Join us in our mission to create a world where anyone can belong anywhere.
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