About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
π Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
π Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Skills & Technologies
Overview
Uber is hiring a Process Operations Manager to oversee driver-partner-facing processes in the ANZ markets. You'll focus on process design, compliance, and efficiency improvements using automation and data analysis. This role requires strong project management skills and experience in operations.
Job Description
Who you are
You have a strong background in operations management, with experience in designing and overseeing processes that enhance user experience and ensure compliance with regulations. You understand the importance of data analysis and can leverage SQL to derive insights that drive operational improvements. Your ability to manage projects effectively allows you to lead initiatives that unlock value through automation and offshoring.
You are skilled in developing and mentoring junior team members, fostering a culture of accountability and high standards. Your collaborative nature enables you to work closely with cross-functional teams and external stakeholders, ensuring that all processes align with business objectives and regulatory requirements.
What you'll do
In this role, you will own critical driver-partner-facing processes across Uberβs ANZ markets, ensuring they operate effectively and deliver a seamless experience for driver-partners. You will design, project-manage, and oversee the execution of processes that enable new product launches while ensuring compliance with evolving regulatory requirements. Your focus will be on continuously challenging and improving process design to reduce operational risk and unlock efficiency gains.
You will implement quality controls and monitor process performance, analyzing data to identify operational issues and pain points. Leading responses to regulator queries and data requests will be part of your responsibilities, requiring you to build deep technical expertise in the processes you own. You will drive initiatives that enhance the overall experience for driver-partners while ensuring that Uber meets its compliance obligations.
What we offer
At Uber, you will be part of a dynamic team that values innovation and efficiency. We provide opportunities for professional growth and development, allowing you to expand your skills and advance your career. You will work in a collaborative environment where your contributions directly impact the success of our operations and the satisfaction of our driver-partners. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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