Product Manager • Senior

Who you are

You have a proven track record of leading product management initiatives, ideally with experience in community-driven platforms. Your ability to envision the ideal user experience for both guests and hosts is complemented by your strategic mindset, allowing you to work backwards from that vision to deliver scalable solutions. You thrive in collaborative environments, partnering with cross-functional teams including engineering, design, and analytics to execute on shared goals. Your strong communication skills enable you to influence stakeholders and drive alignment across diverse teams.

You possess a keen eye for user experience, understanding that the support journey begins the moment a guest or host reaches out for help. Your experience in managing product roadmaps and defining metrics to measure success will be crucial in this role. You are passionate about creating belonging everywhere and are motivated by the impact your work has on the community.

Desirable

Experience in platform product management or community engagement is a plus. Familiarity with metrics-driven decision-making and user research methodologies will enhance your ability to succeed in this role.

What you'll do

As a Senior Product Manager at Airbnb, you will lead the Community Experience Platform team in delivering best-in-class support experiences. You will be responsible for defining the product vision and strategy, ensuring alignment with the overall company mission. Your role will involve collaborating with engineering and design teams to develop features that enhance user satisfaction and streamline support processes.

You will conduct user research to identify pain points in the support journey and leverage data to inform product decisions. Your ability to champion a winning strategy will be essential as you work to improve platform capabilities and user engagement. You will also be tasked with measuring the success of your initiatives through key performance indicators and iterating on feedback to continuously enhance the user experience.

In this role, you will facilitate cross-team collaborations, ensuring that all stakeholders are aligned and informed throughout the product development lifecycle. You will mentor junior team members, fostering a culture of growth and collaboration within the team. Your leadership will be instrumental in driving the team towards achieving its goals and delivering impactful solutions for our community.

What we offer

Airbnb offers a competitive salary range of $194,000—$239,000 USD, along with potential bonuses and equity options. You will have the opportunity to work in a mission-driven environment where your contributions directly impact the community. We provide a supportive culture that values collaboration and innovation, encouraging you to bring your best ideas to the table. Join us in our journey to create belonging everywhere and make a difference in the lives of our hosts and guests.