Product Lead • Lead

Who you are

You have a proven track record in product management, particularly in digital products, with experience leading teams to deliver exceptional user experiences. Your expertise in leveraging AI and analytics to enhance service delivery sets you apart, and you thrive in collaborative environments where you can drive innovation. You understand the importance of community support and are passionate about creating solutions that delight users.

You possess strong analytical skills and can translate complex data into actionable insights. Your ability to work cross-functionally with engineering, marketing, and operations teams ensures that you can align product strategies with business goals. You are a natural leader who inspires your team to achieve their best work while fostering a culture of continuous improvement.

Desirable

Experience in the travel or hospitality industry is a plus, as is familiarity with user experience design principles. You are comfortable navigating ambiguity and can adapt quickly to changing priorities, ensuring that your team remains focused on delivering value to users.

What you'll do

As the Platform Lead for Digital Products at Airbnb, you will define and execute the vision for community support, focusing on AI-driven self-service solutions. You will lead a team of product managers, guiding them in developing innovative features that enhance the user experience for both guests and hosts. Your role will involve collaborating closely with engineering and design teams to ensure that product development aligns with user needs and business objectives.

You will be responsible for setting the strategic direction for the platform, leveraging emerging technologies to create scalable solutions that improve service efficiency. Your insights into behavioral analytics and predictive modeling will help shape product features that anticipate user needs and enhance satisfaction. You will also engage with stakeholders across the organization to gather feedback and iterate on product offerings, ensuring that they meet the evolving demands of the community.

What we offer

Airbnb offers a competitive salary range of $224,000—$280,000 USD, along with potential bonuses and equity options. You will have the opportunity to work in a dynamic environment that values innovation and creativity. Our culture promotes collaboration and encourages you to take ownership of your projects, making a meaningful impact on the user experience.

We believe in supporting our employees' growth and development, providing resources and opportunities for continuous learning. Join us in shaping the future of community support at Airbnb, where your contributions will directly influence the experiences of millions of users worldwide.