About Airbnb
The community marketplace for unique travel stays
Key Highlights
- Over 4 million registered hosts worldwide
- Facilitated over 1 billion bookings since inception
- $3.8 billion raised in Series F funding
- Headquartered in San Francisco, CA
Airbnb, headquartered in Showplace Square, San Francisco, CA, has transformed the hospitality industry with its platform that connects over 4 million hosts to travelers. Since its inception, Airbnb has facilitated over a billion bookings, disrupting traditional accommodation models by allowing indiv...
🎁 Benefits
Airbnb offers generous parental and family leave, paid volunteer time, and an annual travel and experiences credit. Employees enjoy health food and sn...
🌟 Culture
Airbnb's culture emphasizes community and belonging, reflecting its mission to create a world where anyone can belong anywhere. The company values fle...
Product Lead • Lead
Skills & Technologies
Overview
Airbnb is hiring a Platform Lead for Agent Products to shape the future of community support technology. You'll leverage AI and analytics to enhance service experiences for millions of guests and hosts. This role requires strong leadership and experience in product management.
Job Description
Who you are
You have a proven track record in product management, particularly in leading teams to deliver innovative technology solutions. Your experience includes leveraging emerging technologies such as AI and behavioral analytics to enhance user experiences. You possess strong leadership skills, enabling you to guide cross-functional teams effectively and inspire collaboration across various departments.
You understand the importance of data-driven decision-making and have a knack for predictive modeling that can transform service experiences. Your ability to communicate complex ideas clearly and persuasively makes you an effective advocate for your team's vision and goals. You thrive in dynamic environments and are passionate about creating exceptional service experiences for users.
What you'll do
As the Platform Lead for Agent Products, you will oversee a team of platform managers dedicated to building and delivering technology solutions that enhance community support. You will collaborate closely with product marketing, engineering, business operations, and analytics teams to define and implement a strategic roadmap for platform capabilities. Your role will involve setting new industry standards for proactive and personalized service experiences, ensuring that Airbnb continues to delight its guests and hosts.
You will lead initiatives that leverage AI and predictive analytics to create seamless interactions, driving improvements in customer satisfaction and operational efficiency. Your responsibilities will include defining product requirements, prioritizing features, and ensuring alignment with business objectives. You will also be responsible for mentoring your team, fostering a culture of innovation, and encouraging professional growth among team members.
What we offer
Airbnb provides a competitive salary range of $224,000—$280,000 USD, along with potential bonuses and equity options. You will have access to comprehensive benefits and Employee Travel Credits, allowing you to experience the platform firsthand. Join a company that values creativity, collaboration, and a commitment to community, where your contributions will have a meaningful impact on millions of users worldwide.
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