Quality Analyst • Senior

Who you are

You have a strong background in quality assurance and data analysis, with a proven track record of driving operational excellence in a fast-paced environment. Your technical acumen allows you to understand complex API integrations and support processes, ensuring that you can identify areas for improvement and implement effective solutions. You are passionate about fostering a culture of data-driven decision-making and innovation, and you thrive in collaborative settings where you can work closely with cross-functional teams.

You possess excellent communication skills, enabling you to articulate quality standards and best practices to both technical and non-technical stakeholders. Your experience in leading continuous improvement initiatives has equipped you with the ability to influence change and elevate quality standards within your organization. You are detail-oriented and analytical, with a knack for identifying trends and insights that can drive better outcomes for partners and customers.

What you'll do

In this role, you will champion operational excellence by leading quality initiatives across the HotelTonight integration and support processes. You will leverage your expertise to ensure seamless API integrations, working closely with engineering and product teams to identify and resolve quality issues. Your responsibilities will include analyzing data to drive insights that inform decision-making and enhance the overall customer experience. You will also be tasked with developing and implementing best practices for quality assurance, ensuring that Airbnb maintains its high standards of service.

You will collaborate with various teams to foster a culture of continuous improvement, encouraging innovative solutions that enhance operational efficiency. Your role will involve training and mentoring team members on quality standards and methodologies, helping to build a knowledgeable and capable workforce. You will also participate in cross-functional meetings to provide insights on quality metrics and performance, contributing to strategic discussions that shape the future of Airbnb's services.

What we offer

Airbnb offers a competitive salary and benefits package, including opportunities for bonuses and equity programs. You will be part of a dynamic team that values collaboration and innovation, working in a supportive environment that encourages professional growth. The company is committed to providing a world-class customer experience, and you will play a key role in achieving this mission. Join us in making travel more accessible and enjoyable for everyone.