About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is seeking an Account Manager to own customer success and build long-term relationships with clients. You'll work in a hybrid role based in the London office, focusing on enhancing customer communications through AI-powered solutions.
Job Description
Who you are
You have a strong background in account management, with a proven track record of fostering long-term relationships with clients at various organizational levels. You thrive in a customer-centric environment and are passionate about helping teams work smarter through innovative solutions. Your ability to communicate effectively and collaborate with cross-functional teams is essential for driving customer success. You are adaptable and eager to learn, ready to embrace the exciting transformation happening at Aircall as they integrate AI functionalities into their platform.
What you'll do
As an Account Manager at Aircall, you will take ownership of customer success, ensuring that clients derive maximum value from the platform. You will engage with customers regularly, understanding their needs and challenges, and providing tailored solutions that enhance their experience. Your role will involve collaborating closely with product and engineering teams to relay customer feedback and influence product development. You will also be responsible for identifying opportunities for upselling and cross-selling, contributing to the overall growth of the business. Building strong relationships with stakeholders at all levels will be key to your success, as you work to ensure customer satisfaction and retention.
What we offer
Aircall provides a dynamic work environment where innovation is at the forefront. You will be part of a team that values collaboration, ownership, and informed decision-making. The company offers a hybrid work model, allowing you to work in the London office three days a week while enjoying flexibility. You will have the opportunity to grow your career in a fast-paced, product-driven organization that is committed to redefining customer communications. Aircall also emphasizes continuous learning and development, ensuring that you have the resources and support needed to excel in your role.
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