About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
π Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
π Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is seeking an Account Manager to drive customer success and build long-term relationships with clients. You'll play a key role in enhancing customer communications through AI-powered solutions. This position requires strong interpersonal skills and a customer-focused mindset.
Job Description
Who you are
You have a proven track record in account management, demonstrating your ability to foster long-term relationships with clients at various organizational levels. Your experience in customer success has equipped you with the skills to understand client needs and drive satisfaction. You thrive in a collaborative environment, valuing open communication and teamwork to achieve shared goals. You are adaptable and eager to learn, ready to embrace the exciting transformation Aircall is undergoing as it integrates AI functionalities into its communications platform. Your passion for customer service and commitment to excellence make you an ideal fit for this role.
Desirable
Experience in the tech or communications industry is a plus, as it will help you understand the nuances of our product offerings. Familiarity with AI technologies and their application in customer communications will give you an edge in this role. You are comfortable working in a hybrid environment, balancing in-office collaboration with remote flexibility.
What you'll do
As an Account Manager at Aircall, you will take ownership of customer success, ensuring that clients derive maximum value from our AI-powered communications platform. You will engage with customers regularly, understanding their needs and challenges, and providing tailored solutions that enhance their experience. Your role will involve collaborating closely with cross-functional teams, including sales, product, and support, to ensure a seamless customer journey. You will be responsible for identifying opportunities for upselling and cross-selling, contributing to the growth of our customer base.
You will also play a key role in onboarding new clients, guiding them through the implementation process, and ensuring they are equipped to use our platform effectively. Regular check-ins and feedback sessions will be part of your routine, allowing you to proactively address any issues and foster a strong relationship with each client. Your insights will be invaluable in shaping product development and improving customer satisfaction.
What we offer
At Aircall, you will join a dynamic team that values innovation and collaboration. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Our culture emphasizes customer obsession, continuous learning, and delivering extraordinary outcomes. You will have the chance to work in a hybrid environment, spending three days a week in our Paris office while enjoying the flexibility of remote work. Join us in redefining customer communications and be part of a company that is making a significant impact in the industry.
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