Customer Operations • Senior

Who you are

You are a seasoned leader with extensive experience in customer operations, particularly in number management. You have a proven track record of influencing strategy and driving operational excellence within support organizations. Your hands-on approach allows you to tackle challenges effectively while fostering a collaborative environment.

You thrive in fast-paced settings and are comfortable making data-driven decisions that impact customer success. Your ability to communicate effectively with cross-functional teams ensures that you can surface and address operational constraints and opportunities. You are customer-obsessed and understand the importance of delivering meaningful outcomes.

What you'll do

In this role, you will lead the Number Operations team, working closely with Success and Sales teams to ensure seamless customer communications. You will be responsible for shaping the number management strategy and addressing any constraints or risks that arise. Your leadership will guide the team in optimizing processes and enhancing customer experiences.

You will collaborate with various stakeholders to ensure that operational challenges are understood and addressed promptly. Your insights will be crucial in driving improvements and ensuring that the organization scales effectively as it grows. You will also play a key role in mentoring team members and fostering a culture of continuous learning and improvement.

What we offer

At Aircall, you will join a dynamic and ambitious team that values ownership and thoughtful speed. We offer a collaborative work environment where your contributions will have a visible impact. You will have the opportunity to work with cutting-edge AI technologies that redefine customer communications. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.