Customer Operations • Senior

Who you are

You are a seasoned leader with extensive experience in customer operations, particularly in number management. You have a proven track record of influencing strategy and driving operational excellence within customer-facing teams. Your hands-on approach and ability to navigate complex challenges make you an ideal fit for this role.

You thrive in collaborative environments and understand the importance of data-driven decision-making. Your leadership style fosters trust and encourages team members to take ownership of their work. You are passionate about redefining customer communications and are excited to contribute to a fast-growing company like Aircall.

What you'll do

As the Senior Manager of Number Operations, you will lead a team focused on enhancing Aircall’s number management strategy. You will work closely with the VP of Customer Support & Experience to surface and address operational constraints and opportunities. Your role will involve collaborating with various teams, including Success and Sales, to ensure seamless customer experiences.

You will be responsible for developing and implementing strategies that drive efficiency and effectiveness in number operations. This includes identifying risks and challenges, proposing solutions, and ensuring that your team is equipped to handle the demands of a rapidly scaling business. You will also play a key role in mentoring and developing your team members, fostering a culture of continuous improvement and learning.

What we offer

At Aircall, you will join a dynamic and ambitious team that values ownership and meaningful outcomes. We offer a collaborative work environment where your contributions will have a visible impact. You will have the opportunity to work with cutting-edge AI technologies and be part of a company that is redefining customer communications. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.