Backend Engineer • Senior

Who you are

5+ years of backend engineering experience building production systems at scale — you've owned services from design through deployment and have navigated the complexities of integrating with various business-critical tools. You thrive in a collaborative environment and are passionate about delivering high-quality, resilient services that enhance customer communications.

Deep expertise in backend technologies and cloud services — you have a strong understanding of AWS and are comfortable working with various backend stacks to meet specific requirements. Your experience includes designing APIs and ensuring seamless integration with tools like CRM and Helpdesk systems.

You are data-driven and customer-obsessed — you understand the importance of leveraging data to drive decisions and improve user experiences. Your ability to analyze performance metrics and iterate on solutions is key to your success in this role.

You value quality and agility in your work — you are committed to continuous improvement and are always looking for ways to enhance delivery processes. Your focus on excellence ensures that the services you build are not only functional but also scalable and maintainable.

What you'll do

As a Senior Backend Engineer at Aircall, you will be responsible for the design, development, and deployment of backend services that power our AI-driven customer communications platform. You will collaborate closely with cross-functional teams to understand requirements and translate them into technical solutions that drive revenue and improve customer satisfaction.

You will work with a variety of backend stacks, always hosted on AWS, to build resilient services that integrate seamlessly with our customers' business-critical tools. Your role will involve writing clean, efficient code and participating in code reviews to maintain high standards of quality across the team.

You will also be involved in troubleshooting and debugging complex issues, ensuring that our services remain reliable and performant. Your contributions will directly impact the success of our platform and the satisfaction of our users.

What we offer

At Aircall, we offer a dynamic work environment where you can thrive and make a real impact. You'll be part of a company that values ownership, continuous learning, and thoughtful speed. We encourage you to apply even if your experience doesn't match every requirement — we believe in the potential of our team members and support their growth.

Join us in redefining customer communications and be part of a team that is ambitious, product-driven, and focused on delivering meaningful outcomes. We provide competitive compensation and opportunities for professional development as we continue to scale our innovative platform.