About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
π Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
π Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is hiring a Forward Deployed Engineer to connect innovative AI technology with real-world SMB challenges. You'll work closely with Product and Engineering teams to refine the platform and drive adoption. This role requires a collaborative mindset and a focus on customer solutions.
Job Description
Who you are
You have a strong background in engineering or technical consulting, with experience in translating customer challenges into scalable solutions. You thrive in collaborative environments and enjoy working closely with product and engineering teams to drive impactful results. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, as you understand the importance of bridging gaps between teams. You are data-driven and customer-obsessed, always looking for ways to enhance user experiences and drive adoption of new technologies.
Desirable
Experience with AI technologies or customer communication platforms is a plus. Familiarity with solutions engineering or professional services roles will help you excel in this position. A proactive approach to problem-solving and a passion for continuous learning will contribute to your success at Aircall.
What you'll do
In this role, you will connect Aircall's innovative AI Agents technology to real-world applications, working directly with customers to understand their needs and challenges. You will collaborate with product and engineering teams to refine the platform, ensuring it meets customer expectations and drives adoption. Your hands-on approach will involve developing scalable technical solutions that enhance customer communications and improve operational efficiency. You will also play a key role in gathering feedback from users to inform product development and drive continuous improvement.
What we offer
At Aircall, you will join a dynamic team that values ownership, continuous learning, and thoughtful speed. We offer a collaborative work environment where your contributions will have a visible impact on our customers and the business. You will have opportunities for professional growth and development, as well as the chance to work with cutting-edge AI technologies in a fast-paced industry. Our Paris office provides a vibrant atmosphere, and we support hybrid work arrangements to ensure a healthy work-life balance.
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