About Aircall
The cloud-based call center for modern sales teams
Key Highlights
- Over 20,000 customers including Shopify and HubSpot
- $225.6 million raised in Series C funding
- Headquartered in NoMad, New York, NY
- Strong focus on open APIs for easy integration
Aircall is a cloud-based communications platform that empowers sales teams to have rich conversations and close deals effectively. With over 20,000 customers, including notable brands like Shopify and HubSpot, Aircall has raised $225.6 million in funding across multiple rounds, showcasing strong inv...
🎁 Benefits
Aircall offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lear...
🌟 Culture
Aircall fosters a culture that prioritizes flexibility and innovation, enabling teams to work remotely while maintaining high call quality. The compan...
Overview
Aircall is hiring a Technical Support Specialist to provide exceptional customer support for their AI-powered communications platform. You'll work remotely from Portugal and be part of a collaborative international team. This role requires strong technical skills and a customer-focused mindset.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in customer communications platforms. You thrive in a collaborative environment and are passionate about helping customers resolve their issues efficiently. Your ability to communicate complex technical concepts clearly is one of your key strengths, and you enjoy working with diverse teams across different time zones.
You are customer-focused and understand the importance of delivering meaningful outcomes. You are motivated by the success of your team and the satisfaction of your customers. You are adaptable and can handle the fast-paced nature of a growing company, always looking for ways to improve processes and enhance the customer experience.
What you'll do
As a Technical Support Specialist at Aircall, you will be responsible for providing top-notch support to our customers using our AI-powered communications platform. You will troubleshoot technical issues, guide customers through product features, and ensure they have a seamless experience with our services. You will collaborate closely with the product and engineering teams to relay customer feedback and contribute to product improvements.
You will also participate in training sessions to enhance your product knowledge and stay updated on new features and functionalities. Your role will involve working with customers across various time zones, so flexibility and effective communication will be key to your success. You will be part of a dynamic team that values ownership, continuous learning, and thoughtful speed in delivering solutions.
What we offer
At Aircall, you will join a company that is redefining customer communications and is backed by world-class investors. We offer a collaborative work environment where your contributions will have a direct impact on our customers and the business. You will have opportunities for professional growth and development, as well as the chance to work with cutting-edge AI technologies. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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