Technical Support • Entry-Level

Who you are

You are a detail-oriented individual with a strong foundation in front-end development, particularly with HTML, CSS, and JavaScript. You have experience or a keen interest in working with Shopify and understand the importance of providing excellent customer support. You thrive in a collaborative environment and are eager to assist merchants in integrating and optimizing their storefronts. You are proactive in seeking solutions and enjoy problem-solving, ensuring that merchants have a smooth experience with the Okendo platform.

Desirable

Experience with Shopify integrations or similar e-commerce platforms is a plus. Familiarity with coding practices and a willingness to learn more about front-end development will help you excel in this role.

What you'll do

As a Technical Support Specialist at Okendo, you will be responsible for providing responsive and effective chat and email support to merchants during their onboarding and post-installation phases. You will complete onboarding tasks that involve front-end development on Shopify storefronts, including installing Okendo widgets and performing feature setup steps. Your role will also include customizing widgets, addressing front-end bugs, and ensuring high-quality work by adhering to Okendo's guidelines and coding practices. You will collaborate with other support team members to assist with their questions and tasks, contributing to the overall success of the customer support function.

What we offer

Joining Okendo means becoming part of a high-growth startup backed by top investors. You will have the opportunity to participate in building a top-notch Customer Success function from the ground up. This role offers a chance to develop your technical skills while making a significant impact on the success of Shopify brands using our platform. You will work in a supportive environment that values collaboration and continuous improvement, allowing you to grow your career in technical support and customer success.