Customer Success • Lead

Who you are

You have a proven track record in customer insights and analytics, with experience leading teams to drive customer engagement and satisfaction. Your analytical mindset allows you to dig deep into data, uncovering trends and insights that inform strategic decisions. You are collaborative and thrive in a fast-paced environment, working closely with product, marketing, and sales teams to align customer insights with business objectives.

You possess excellent communication skills, enabling you to present findings and recommendations to stakeholders at all levels. Your ability to translate complex data into actionable insights is key to driving customer-centric initiatives. You are passionate about understanding customer needs and behaviors, using this knowledge to enhance the overall customer experience.

What you'll do

As the Customer Insights Lead at Airwallex, you will spearhead initiatives to gather and analyze customer feedback, ensuring that the voice of the customer is integrated into product development and marketing strategies. You will lead a team of analysts, guiding them in their efforts to collect and interpret customer data, and translating these insights into actionable recommendations for the business.

You will collaborate with cross-functional teams to develop and implement customer engagement strategies that drive satisfaction and loyalty. Your role will involve conducting market research, analyzing customer behavior, and identifying opportunities for improvement across various touchpoints in the customer journey.

You will also be responsible for developing metrics and KPIs to measure the effectiveness of customer engagement initiatives, providing regular reports to senior management on progress and outcomes. Your insights will play a crucial role in shaping the future direction of Airwallex's customer experience efforts.

What we offer

At Airwallex, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with some of the brightest minds in the industry, tackling complex challenges and making a real impact on the customer experience.

Join us in building the global payments and financial platform of the future, where your contributions will help shape the way businesses manage their financial operations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.