About sweetgreen
Fresh salads, sourced sustainably for you
Key Highlights
- Over 140 locations across the U.S.
- $365M+ raised from investors like Fidelity
- Headquartered in Los Angeles, California
- Focus on sustainability and local sourcing
Sweetgreen is a fast casual restaurant chain headquartered in Los Angeles, California, specializing in fresh, locally sourced salads and grain bowls. With over 140 locations across the United States, Sweetgreen emphasizes sustainability and healthy eating, serving millions of customers annually. The...
🎁 Benefits
Sweetgreen offers competitive salaries, equity options, generous PTO, health benefits, and a 401(k) plan. Employees enjoy a supportive work environmen...
🌟 Culture
Sweetgreen fosters a culture centered around sustainability and health, encouraging employees to participate in community initiatives and promoting a ...
Customer Insights & Analytics Lead • Lead
Skills & Technologies
Overview
sweetgreen is seeking a Customer Insights & Analytics Lead to drive data-driven decision-making across various teams. You'll leverage your analytical skills to uncover insights that fuel growth and improve customer engagement. This role requires strong leadership and expertise in data analysis.
Job Description
Who you are
You have a strong background in data analysis and customer insights, with at least 5 years of experience in a similar role. You excel at turning complex data into actionable insights that inform strategic decisions across marketing, product, and customer experience teams. Your leadership skills enable you to influence cross-functional teams and drive alignment on customer strategies. You are proficient in SQL and have experience with both quantitative and qualitative analysis methods. You are excited about building new functions and improving existing processes to enhance customer understanding and engagement. You have a knack for storytelling with data, translating findings into compelling presentations for executive-level stakeholders.
What you'll do
In this role, you will lead the insights strategy for sweetgreen, focusing on customer behavior, menu opportunities, and loyalty program performance. You will collaborate closely with the Data Science and Analytics Team to expand the capabilities of customer insights and develop an AI-driven insights toolkit. Your responsibilities will include delivering insights that inform marketing and brand decisions, as well as developing research practices that improve visibility into customer needs. You will work cross-functionally with teams in marketing, product, engineering, and finance to present a holistic view of customer insights and drive faster decision-making processes. You will also be responsible for identifying cultural and competitive trends that can inform sweetgreen's strategies and initiatives.
What we offer
At sweetgreen, we offer a collaborative and innovative work environment where you can make a significant impact on our customer strategies. You will have the opportunity to pioneer a new function within the company, working alongside talented professionals across various departments. We value data-driven decision-making and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to create a better food system and enhance customer engagement through insightful analytics.
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