About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is hiring a Customer Success Manager to drive customer engagement and satisfaction. You'll work closely with clients to ensure they maximize the value of Airwallex's financial platform. This role requires strong expertise in customer success and relationship management.
Job Description
Who you are
You have a proven track record in customer success management, ideally within the fintech or payments industry — your experience has equipped you with the skills to build strong relationships and drive customer satisfaction. You are a strategic thinker who can analyze customer needs and align them with the solutions offered by Airwallex, ensuring clients achieve their business goals.
Your communication skills are exceptional, allowing you to articulate complex concepts clearly and effectively to diverse audiences. You thrive in collaborative environments, working closely with cross-functional teams to deliver the best outcomes for customers. You are proactive and take ownership of customer issues, ensuring they are resolved promptly and effectively.
You are data-driven, using metrics to assess customer health and identify opportunities for improvement. Your ability to leverage insights will help you develop strategies that enhance customer engagement and retention. You are passionate about helping customers succeed and are motivated by the impact your work has on their businesses.
Desirable
Experience in the payments or financial technology sector is a plus, as is familiarity with customer relationship management (CRM) tools. You may have a background in sales or account management, which complements your customer success expertise.
What you'll do
As a Customer Success Manager at Airwallex, you will be responsible for onboarding new clients and ensuring they have a seamless experience with our platform. You will conduct regular check-ins with customers to assess their satisfaction and gather feedback, using this information to drive improvements in our services. You will work closely with the sales team to identify upsell opportunities and ensure that customers are aware of all the features available to them.
You will develop and maintain strong relationships with key stakeholders within client organizations, acting as their primary point of contact for any inquiries or issues. Your role will involve educating customers on best practices and helping them leverage our platform to its fullest potential. You will also collaborate with product and engineering teams to relay customer feedback and advocate for enhancements that will benefit our users.
What we offer
At Airwallex, you will be part of a dynamic and innovative team that is reshaping the global payments landscape. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment that values creativity and encourages you to take initiative. Join us in our mission to empower businesses worldwide with our cutting-edge financial solutions.
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