About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is hiring a Customer Success Manager to enhance customer experience and drive user satisfaction. You'll work closely with clients to ensure they maximize the value of Airwallex's financial platform. This position requires strong expertise in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, ideally within the fintech or technology sectors. Your strong communication skills enable you to build lasting relationships with clients, ensuring they receive the best possible support and guidance. You are data-driven, using metrics to inform your strategies and decisions, and you thrive in collaborative environments where you can work closely with cross-functional teams to enhance customer experience.
You possess a deep understanding of customer needs and are adept at identifying opportunities for improvement. Your problem-solving skills allow you to tackle complex issues effectively, ensuring that customer concerns are addressed promptly and satisfactorily. You are motivated by the mission of empowering businesses through innovative financial solutions and are eager to contribute to a company that values impact and ownership.
What you'll do
In this role, you will be responsible for managing the customer journey from onboarding through to ongoing support. You will work closely with clients to understand their needs and ensure they are leveraging Airwallex's platform to its fullest potential. Your role will involve conducting regular check-ins with customers, gathering feedback, and identifying areas for improvement in service delivery.
You will collaborate with product and engineering teams to relay customer insights and advocate for enhancements that will improve user experience. Additionally, you will develop and implement strategies to drive customer engagement and retention, ensuring that clients are satisfied and see value in their partnership with Airwallex.
You will also analyze customer data to track success metrics and report on customer health, using this information to inform your approach and drive continuous improvement. Your contributions will play a crucial role in helping Airwallex maintain its reputation as a leader in the global payments and financial platform space.
What we offer
Airwallex provides a dynamic work environment where you can grow your career while making a significant impact. You will be part of a diverse team that values innovation and collaboration, working alongside some of the brightest minds in the industry. We offer competitive compensation and benefits, along with opportunities for professional development and advancement within the company. Join us in shaping the future of global finance and empowering businesses worldwide.
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