Customer Success Manager • Mid-Level

Who you are

You are a strategic partner with a strong focus on customer relationships — you understand the importance of forging meaningful connections and providing value to customers. With a consultative approach, you maintain a deep understanding of your customers' strategies and industry trends, ensuring they achieve their goals with Instructure's products. You thrive in a collaborative environment, working closely with cross-functional teams to enhance the customer experience. Your ability to communicate effectively and empathize with customer needs sets you apart as a Customer Success Manager.

What you'll do

As a Customer Success Manager at Instructure, you will be responsible for driving customer satisfaction and success. You will engage with customers to understand their unique needs and challenges, providing tailored solutions that align with their goals. Your role will involve regular check-ins and strategic discussions to ensure customers are leveraging Instructure's products effectively. You will analyze customer feedback and usage data to identify opportunities for improvement and growth. Collaborating with product and engineering teams, you will advocate for customer needs and contribute to product enhancements. Your efforts will directly impact customer retention and satisfaction, making you a key player in the Customer Experience team.

What we offer

Instructure offers a dynamic work environment where you can grow and succeed alongside your customers. You will have access to professional development opportunities and resources to enhance your skills. The company values creativity and innovation, encouraging you to contribute ideas that can improve customer experiences. Instructure is committed to fostering a culture of collaboration and support, ensuring you have the tools and resources needed to excel in your role. Join us in making a difference in the lives of learners and educators around the world.