Customer Support • Entry-Level

Who you are

You have a passion for helping others and a knack for problem-solving — your experience in customer support has equipped you with the skills to handle technical inquiries and provide exceptional service. You thrive in a collaborative environment and enjoy working closely with teams to drive positive outcomes for customers. You possess strong analytical skills, enabling you to investigate issues deeply and efficiently. You are comfortable navigating software products and can quickly learn new technologies to assist users effectively.

You have experience with SQL and understand how to analyze data to troubleshoot issues — your technical background allows you to trace data flows and diagnose problems effectively. You are detail-oriented and can manage multiple tasks while maintaining a focus on customer satisfaction. You are eager to learn and grow within a fast-paced SaaS environment, and you are excited about the opportunity to contribute to a company that is redefining technology for accounting firms.

What you'll do

As a Customer Support Specialist at Aiwyn, you will be the first point of contact for users seeking assistance with our software products. You will provide front-line support, troubleshooting software issues and ensuring that customers receive timely and effective solutions. You will develop a deep understanding of our products to guide users and offer product training when necessary. You will work within a three-tiered support structure, collaborating closely with other support teammates, customer implementations, and software developers to resolve complex issues.

Your role will involve investigating technical problems that may require deep analysis across multiple systems, including database queries and user session replays. You will trace data from source systems through integrations into Aiwyn’s platform, analyzing transaction flows and diagnosing issues related to DNS, mail servers, and third-party integrations. You will escalate complex issues to the engineering team when necessary, ensuring that all customer concerns are addressed promptly and effectively.

What we offer

At Aiwyn, you will be part of a dynamic team that is dedicated to providing exceptional customer support. We offer a collaborative work environment where your contributions are valued, and you will have the opportunity to grow your skills in a fast-paced SaaS company. We encourage you to apply even if your experience doesn't match every requirement — your passion for helping customers and your willingness to learn are what matter most. Join us in redefining technology for modern accounting firms and make a meaningful impact in the industry.