About HubSpot
The inbound marketing software platform for growth
Key Highlights
- Public company (NYSE: HUBS) with strong market presence
- Over 100,000 customers globally across various industries
- Raised over $600 million in funding since inception
- Headquartered in Cambridge, Massachusetts with a global workforce
HubSpot is a leading developer of software products for inbound marketing, sales, and customer service, headquartered in Cambridge, Massachusetts. With over 100,000 customers in more than 120 countries, HubSpot offers a comprehensive suite of tools including CRM, marketing automation, and customer s...
🎁 Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy. HubSpot also offers a generous parental leave ...
🌟 Culture
HubSpot fosters a culture of transparency and inclusivity, emphasizing a strong commitment to employee well-being and work-life balance. The company v...
Skills & Technologies
Overview
HubSpot is hiring a Customer Support Specialist to assist customers across all product lines. You'll leverage your problem-solving skills and communication abilities to resolve issues and enhance customer experience. This role is open to candidates living anywhere in Colombia.
Job Description
Who you are
You are a proactive communicator with a knack for problem-solving — you thrive in customer-facing roles and enjoy helping others navigate challenges. Your ability to adapt to various customer inquiries makes you an ideal candidate for this position. You understand the importance of delivering a human-centered support experience and are committed to ensuring customer satisfaction. You are comfortable using technology and can quickly learn new tools and systems, which is essential in a fast-changing industry like ours. Your business acumen allows you to identify opportunities for customers to grow their businesses through effective use of our software. You are fluent in English, as this is a requirement for your application.
What you'll do
In this role, you will communicate with customers via phone, live chat, and email to effectively resolve their issues. You will apply troubleshooting frameworks to test and investigate technical queries, ensuring that customers can use our products without barriers. Your responsibilities will include identifying and diagnosing software issues to improve the overall product experience. You will utilize internal resources and tools to stay updated on our growing product offerings. Additionally, you will proactively identify opportunities for customers to enhance their business outcomes through our software, converting these opportunities into leads for the sales team. Your role is crucial in maintaining a high level of customer satisfaction and loyalty.
What we offer
At HubSpot, we value our employees and offer a supportive work environment. You will have the opportunity to work remotely from anywhere in Colombia, allowing for flexibility in your work-life balance. We provide comprehensive training to ensure you are well-equipped to assist our customers effectively. Our culture emphasizes collaboration and continuous learning, and we encourage you to apply even if your experience doesn't match every requirement. Join us and be part of a team that is dedicated to helping businesses succeed through innovative software solutions.
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