Customer Success Manager • Lead

Who you are

You have a strong background in relationship management, particularly within the financial services sector, and are comfortable engaging with business owners to build rapport and trust. Your experience includes managing teams and fostering a collaborative environment where team members can thrive. You are curious and eager to understand the unique challenges faced by established SMEs, and you are committed to providing proactive banking services that meet their needs. You possess excellent communication skills, allowing you to articulate complex banking solutions in a way that resonates with clients. You are adaptable and open to flexible working arrangements, ensuring that you can meet the needs of both your team and your clients.

Desirable

Experience in the fintech industry is a plus, as is familiarity with the specific needs of SMEs. You may have a background in sales or customer success, with a proven track record of achieving targets and driving customer satisfaction. A passion for helping businesses grow and succeed is essential, as is a commitment to diversity and inclusion in the workplace.

What you'll do

In this role, you will be responsible for nurturing a portfolio of remotely managed SMEs, ensuring they receive the support and guidance needed to thrive. You will engage with clients to understand their business plans and provide tailored banking solutions that align with their goals. As a Squad Lead, you will also have line management responsibilities, overseeing a small team of Central Relationship Managers. You will mentor and support your team, helping them develop their skills and achieve their objectives. Your role will involve collaborating with other departments to enhance the customer experience and drive the bank's mission of becoming the UK's most recommended bank for established SMEs. You will actively participate in client acquisition outreach activities, contributing to the growth of the bank's lending book and customer base.

What we offer

Allica Bank is committed to flexible and hybrid working arrangements, allowing you to balance your professional and personal life effectively. We value diversity and believe that a diverse team strengthens our organization. You will be part of a dynamic and supportive culture that encourages collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional development and career growth within the bank. Join us in our mission to support established SMEs and make a meaningful impact in the financial technology sector.