Customer Operations • Entry-Level

Who you are

You are eager to start your career in a commercial role and thrive in a results-oriented environment. You possess a client-first mindset and excel under pressure, enjoying the challenge of working to tight deadlines. Your grit and resilience make you ready to roll up your sleeves and make things happen. You are a strong communicator, capable of multitasking across various projects and workstreams, ensuring that client needs are met efficiently.

What you'll do

As an Associate in the Client Service team, you will act as the vital link between clients and the expert knowledge they seek. Your day will involve recruiting experts by engaging in phone conversations to match them with client projects, often under tight deadlines. You will need to understand the project and market context, as well as the legal and regulatory environment in which your clients and experts operate. Taking ownership of every aspect of your projects is crucial, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration. You will be responsible for ensuring that all aspects of the client experience are handled with care and professionalism, contributing to the overall success of the team.

What we offer

AlphaSights provides a comprehensive introduction to the business world without pigeonholing you into any specific role. You will benefit from a matched pension contribution on qualified earnings, comprehensive private health insurance, and dental insurance. Enjoy 25 vacation days in addition to bank holidays, and take advantage of business closure between Christmas and New Year’s. Our central London office offers subsidised lunch, free breakfast, snacks, and fruit throughout the day, along with the option to work from home on Fridays.