Account Manager • Lead

Who you are

You have a proven track record in account management, with experience leading teams and driving business metrics. Your leadership style fosters collaboration and empowers your team to achieve their best results. You understand the importance of customer-centric approaches and are committed to delivering high-quality services to vendors.

You possess strong analytical skills, allowing you to assess operational metrics and identify areas for improvement. Your ability to communicate effectively with cross-functional teams ensures that you can align goals and drive initiatives that benefit both vendors and Amazon.

What you'll do

As the Manager of Account Management, you will lead a team of 10+ Account Managers, guiding them in their efforts to support vendors on the Amazon platform. You will be responsible for managing operational business metrics and ensuring that your team meets and exceeds vendor expectations. Collaboration with leaders from Retail and Vendor Services teams will be key to your success, as you work to improve key business metrics that accelerate vendor growth.

You will oversee the development and implementation of strategies that enhance vendor satisfaction and drive their success on the platform. Your role will involve regular assessments of team performance and operational outcomes, allowing you to make data-driven decisions that benefit the business.

What we offer

At Amazon, we are committed to fostering a diverse and inclusive workplace. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that values innovation and customer-centricity, contributing to the ongoing evolution of our e-commerce platform.