About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring an Applied Scientist II for the Business Companion team to leverage machine learning and statistical techniques in B2B commerce. You'll design and develop ML models for service intent classification and routing optimization. This position requires expertise in machine learning and predictive modeling.
Job Description
Who you are
You have a strong background in machine learning and statistical techniques, with experience in developing sophisticated models that address complex business needs. Your passion lies in building intelligent systems that enhance customer experiences, particularly in B2B contexts. You thrive in collaborative environments and enjoy working with cross-functional teams to drive innovation.
You possess a deep understanding of intent detection models and have successfully implemented algorithms that optimize service routing based on various customer variables. Your expertise in predictive modeling allows you to proactively address customer service needs, ensuring a seamless purchasing experience.
What you'll do
As an Applied Scientist II at Amazon, you will be responsible for designing and developing state-of-the-art machine learning models that classify service intents and optimize routing for business customers. You will collaborate with a team of scientists to create intelligent matching algorithms that enhance service delivery and improve customer satisfaction.
Your role will involve applying advanced machine learning techniques to develop models that predict customer needs and automate service resolution. You will work closely with product managers and engineers to integrate these models into the Amazon Business platform, ensuring that they meet the unique requirements of B2B customers.
You will also have the opportunity to contribute to the overall strategy of the Amazon Business team, helping to shape the future of B2B commerce through innovative solutions. Your insights and expertise will be crucial in driving the development of personalized and contextual service experiences throughout the customer lifecycle.
What we offer
At Amazon, we offer a dynamic work environment where innovation is at the forefront. You will have the chance to work on cutting-edge projects that have a significant impact on how businesses interact with our platform. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in revolutionizing B2B commerce and making a difference for our customers.
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