Applied Scientist • Mid-Level

Who you are

You have a strong background in machine learning and statistical techniques, with experience in developing intelligent systems that cater to complex business needs. Your expertise in predictive modeling and recommendation systems allows you to create solutions that enhance customer experiences. You thrive in collaborative environments and are passionate about leveraging data to drive business decisions.

You possess a deep understanding of B2B commerce and the unique challenges it presents. Your ability to analyze customer behavior and develop sophisticated algorithms enables you to deliver tailored solutions that meet diverse purchasing needs. You are comfortable working with large datasets and have a knack for translating complex data into actionable insights.

What you'll do

As an Applied Scientist II at Amazon, you will design and develop state-of-the-art machine learning models for service intent classification and routing optimization. You will collaborate with cross-functional teams to create intelligent systems that enhance customer service experiences throughout the customer lifecycle. Your work will involve building predictive models that enable proactive service interventions and designing recommendation systems for self-service solutions.

You will be responsible for applying advanced machine learning techniques to develop sophisticated intent detection models that address the unique needs of business customers. Your role will also include optimizing service routing based on multiple variables, including customer value and issue complexity. You will contribute to the continuous improvement of our systems, ensuring they evolve to meet the changing demands of our customers.

What we offer

At Amazon, you will be part of a dynamic team that is at the forefront of innovation in B2B commerce. We offer a collaborative work environment where your contributions will directly impact the future of our services. You will have access to cutting-edge technologies and the opportunity to work on projects that challenge your skills and expand your knowledge.

We encourage you to apply even if your experience doesn't match every requirement. We value diverse perspectives and believe that a variety of experiences enriches our team. Join us in shaping the future of B2B commerce and making a difference for our customers.