Applied Scientist • Mid-Level

Who you are

You have a strong background in machine learning and statistical techniques — you've applied these skills to solve complex problems in a business context, particularly in B2B environments. Your experience includes designing and developing machine learning models that enhance customer experiences and optimize service delivery.

You are passionate about building intelligent systems that understand and predict customer needs — you thrive on the challenge of creating solutions that go beyond traditional approaches, focusing on personalized and contextual service experiences. Your work has involved developing algorithms for intent detection and service routing optimization.

You possess excellent analytical skills and can translate complex data into actionable insights — you understand the importance of data-driven decision-making in shaping product strategies and improving customer satisfaction. Your ability to collaborate with cross-functional teams ensures that your solutions align with business goals.

What you'll do

As an Applied Scientist II at Amazon, you will design and develop state-of-the-art machine learning models for service intent classification and routing optimization. Your work will directly impact how businesses discover and purchase products on Amazon, enhancing the overall customer experience.

You will collaborate with a team of scientists to apply advanced machine learning techniques, creating intelligent matching algorithms that consider multiple variables such as customer value and issue complexity. Your role will involve building predictive models that enable proactive service interventions, ensuring that customer needs are met efficiently.

You will also be responsible for designing recommendation systems that facilitate self-service solutions for business customers — your expertise will help streamline purchasing processes and improve service support. By leveraging your knowledge of machine learning, you will contribute to the development of automated service resolution models that enhance operational efficiency.

What we offer

At Amazon, you will be part of one of the fastest-growing initiatives focused on serving business customers. You will work in a collaborative environment that encourages innovation and creativity. We offer competitive compensation and opportunities for professional growth within a leading technology company.

You will have access to cutting-edge tools and technologies, allowing you to push the boundaries of what is possible in B2B commerce. Join us in shaping the future of how businesses interact with Amazon, making a significant impact on customer experiences.