Applied Scientist • Senior

Who you are

You have a strong background in machine learning and deep learning, with a focus on natural language processing and generative AI technologies. Your experience includes working with large datasets and developing robust ML models from conception to deployment. You thrive in ambiguous environments and enjoy tackling complex problems that require innovative solutions. You are proficient in using frameworks such as PyTorch and TensorFlow, and you have hands-on experience with AWS services like SageMaker. Your ability to prototype and iterate quickly allows you to bring ideas to life efficiently. You are comfortable collaborating with technical and business leaders to drive impactful AI initiatives.

Desirable

Experience with LLMs and Agentic AI systems is a plus, as is familiarity with cloud-based applications and contact center technologies. You have a passion for research and a desire to push the boundaries of what is possible with AI. You are a team player who enjoys sharing knowledge and mentoring others in the field.

What you'll do

As a Senior Applied Scientist at Amazon Connect, you will be at the forefront of AI innovation, working on projects that enhance customer service experiences through intelligent automation. You will collaborate with cross-functional teams to distill insights from vast amounts of data, conducting cutting-edge research that informs product development. Your role will involve designing and implementing machine learning models that integrate seamlessly into the Amazon Connect platform, enabling businesses to deliver personalized customer interactions. You will also be responsible for evaluating the performance of your models and iterating on them to improve accuracy and efficiency. Your contributions will directly impact the customer experience and help shape the future of AI in contact centers.

What we offer

Amazon offers a competitive compensation package that includes equity, sign-on payments, and a comprehensive range of benefits. You will have the opportunity to work in a collaborative environment that values innovation and encourages professional growth. As part of the Amazon team, you will be involved in projects that have a significant impact on the industry, allowing you to make a difference in how businesses engage with their customers. We believe in fostering a culture of inclusivity and support, where diverse perspectives are valued and encouraged. Join us in our mission to redefine customer service through advanced AI technologies.