Applied Scientist • Lead

Who you are

You have a strong background in applied science and AI, with a proven track record of leading teams and driving innovation in customer engagement technologies. Your experience includes defining and executing science strategies that leverage AI to enhance user experiences across various platforms. You are adept at pushing technical boundaries in generative AI science, shaping industry standards while influencing product investments.

You possess excellent leadership skills, enabling you to guide cross-functional teams towards achieving ambitious business goals. Your ability to communicate complex scientific concepts to non-technical stakeholders is a key strength, allowing you to foster collaboration and alignment across departments. You are passionate about creating proactive and personalized customer experiences, understanding the importance of human involvement in AI-driven solutions.

What you'll do

As the Director of Applied Science, you will lead the development of a unified science strategy for Amazon Connect, focusing on integrating AI into customer engagement solutions. You will propose and deliver an organizational plan that aligns with this strategy, ensuring that science innovation is at the forefront of product development. Your role will involve collaborating with product teams to identify opportunities for AI integration that enhance customer interactions across various channels.

You will be responsible for shaping the technical direction of the organization, influencing key product investments, and ensuring that the science strategy is effectively executed. Your leadership will be pivotal in differentiating Amazon Connect from competitors, driving the adoption of AI technologies that improve customer service and engagement. You will also mentor and develop your team, fostering a culture of innovation and excellence.

What we offer

At Amazon, we provide a comprehensive benefits package that includes competitive compensation, equity options, and a full range of medical and financial benefits. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer experiences and business outcomes. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.