Business Operations • Mid-Level

Who you are

You have a keen eye for optimization opportunities and a meticulous attention to detail — you thrive in environments where you can navigate complex tasks while communicating effectively across all organizational levels. Your natural curiosity drives you to explore the intricate web of systems that power e-commerce fulfilment, understanding their interdependencies and interactions. You are a problem-solver who enjoys collaborating with various teams to drive workflow planning and risk mitigation. You possess the ability to identify and rectify workflow variances, ensuring that millions of customer orders are managed efficiently from checkout to shipment. You are comfortable working in a fast-paced environment and are eager to contribute to the future of global e-commerce.

What you'll do

As a Process Control Specialist at Amazon, you will be the primary escalation point for our warehouses, acting as a crucial link between millions of daily orders and our dedicated Amazon Associates. You will orchestrate fulfilment operations, ensuring that all processes run smoothly and efficiently. Your role will involve collaborating directly with Fulfilment Centre partners to provide guidance and support in managing workflow. You will actively engage in driving Amazon Europe's workflow planning, risk mitigation, and cost and capacity management. Your responsibilities will include identifying optimization opportunities within the fulfilment process and implementing solutions to enhance operational efficiency. You will also be instrumental in managing the journey of customer orders, ensuring that they are processed and shipped in a timely manner. Your contributions will help shape the future of e-commerce fulfilment at Amazon, making a significant impact on our operations and customer satisfaction.

What we offer

At Amazon, we provide a comprehensive onboarding process that equips you with all the necessary knowledge to succeed in your role. Our supportive matrix structure empowers you to deliver, innovate, create, and grow within the organization. You will have the opportunity to work in a dynamic environment where your contributions are valued, and you can make a real difference in the world of e-commerce. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.