About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Overview
Amazon is hiring a Process Improvement Specialist to support product initiatives for worldwide ReLo Operations. You'll collaborate with various teams to establish and execute pilot and launch plans, requiring proficiency in Excel and SQL.
Job Description
Who you are
You have a bachelor's degree or relevant experience in an industry role, showcasing your ability to manage projects effectively. Your knowledge of Excel and SQL allows you to analyze data and communicate insights clearly. You thrive in collaborative environments, working closely with tech teams to support user acceptance testing (UAT) and ensure successful product launches. You are adept at problem-solving, particularly when it comes to addressing tool and user issues, and you excel in managing stakeholder communications regarding pilot and launch statuses.
Desirable
Experience in operations or product management is a plus, as is familiarity with agile methodologies. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering value to customers.
What you'll do
In this role, you will support the testing, pilot, and full-scale launch of product initiatives for Amazon's Worldwide Returns & ReCommerce (WWRR). You will collaborate with product managers, software developers, and operational partners to create and execute pilot and launch plans. Your responsibilities will include building and executing new standard operating procedures and managing the product feature backlog. You will own stakeholder communication for pilot and launch status and metrics, ensuring that all parties are informed and engaged throughout the process. You will also identify improvement opportunities and suggest strategies to enhance operational efficiency and customer satisfaction.
What we offer
Amazon provides a dynamic work environment where innovation is at the forefront. You will have the opportunity to work on initiatives that aim for zero cost of returns, zero waste, and zero defects, contributing to a sustainable future. The company offers a comprehensive benefits package, including medical, financial, and other benefits, to support your well-being and career growth. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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