About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring a Process Improvement Specialist to support product initiatives for worldwide ReLo Operations. You'll collaborate with various teams to establish and execute pilot and launch plans, focusing on improving operational processes. This role requires proficiency in Excel and data management.
Job Description
Who you are
You have a college degree or equivalent work experience and a proven track record of taking ownership and driving initiatives. Your proficiency in Excel and data management software enables you to analyze and manage data effectively. You thrive in collaborative environments, working closely with tech teams to support user acceptance testing (UAT) and ensuring smooth product launches. You are skilled in stakeholder communication, adept at managing feature intake, and problem-solving tool/user issues as they arise. Your innovative mindset allows you to identify improvement opportunities and suggest strategies that enhance operational efficiency.
What you'll do
In this role, you will support the testing, pilot, and full-scale launch of product initiatives for Amazon's Worldwide Returns & ReCommerce (WWRR). You will collaborate with product managers, software developers, program managers, and operational partners to create and execute pilot and launch plans. Your responsibilities will include building and executing new standard operating procedures and managing the product feature backlog. You will own stakeholder communication for pilot and launch status and metrics, ensuring all parties are informed and engaged throughout the process. You will also problem-solve tool and user issues, ensuring that all operational aspects run smoothly and efficiently. Your contributions will help create and champion novel best practices that delight customers and drive long-term value for Amazon.
What we offer
Amazon provides a comprehensive benefits package, including medical advice lines, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. You will have the opportunity to work in a dynamic environment that values innovation and sustainability, contributing to initiatives that aim for zero cost of returns, zero waste, and zero defects. Join a team dedicated to making a positive impact on customers and the planet while advancing your career in a supportive and collaborative setting.
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