Customer Operations • Entry-Level

Who you are

You are a recent graduate with a degree in any specialization from a recognized university. You possess excellent communication skills, both written and verbal, allowing you to interact effectively with customers and delivery partners. Your comprehension skills enable you to understand and articulate the issues presented by customers clearly. You have the ability to concentrate on customer issues without distraction until resolution is achieved. You thrive in both team environments and independent settings, showcasing your adaptability. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer is essential, along with excellent typing skills. You demonstrate a proficient knowledge of email applications and can navigate websites successfully. A background in logistics and experience in a similar role will be advantageous.

What you'll do

As a Transportation Representative at Amazon, you will serve as the primary interface between the company and our delivery partners, embodying the Amazon brand in every interaction. Your responsibilities will include identifying delivery partner concerns and troubleshooting issues effectively. You will provide prompt and efficient service to both Amazon customers and delivery partners, ensuring that their needs are met. You will manage sensitive cases by adhering to the escalation matrix and reporting issues as necessary. Your role will require you to demonstrate excellent time-management skills, maintaining or exceeding targeted performance metrics. You will actively seek solutions through logical reasoning and identify trends to suggest process improvements, contributing to the overall efficiency of operations.

What we offer

At Amazon, we foster an inclusive culture that values diversity and encourages collaboration. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and operational success. We provide comprehensive training to ensure you are well-equipped to handle the responsibilities of your role. Additionally, you will have access to various resources and support systems to help you grow and develop your career within the company. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.