About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring a Senior Connect Specialist in Seoul to design and implement Amazon Connect solutions for customers. You'll leverage AWS services to drive customer success in their contact center transformation journey.
Job Description
Who you are
You have a deep understanding of Amazon Connect and contact center operations, with extensive experience in architecting complex, scalable, and secure solutions tailored to meet specific customer needs. Your technical expertise in AWS products and services enables you to effectively collaborate with various teams to support customer success. You possess strong communication skills, allowing you to lead technical discussions with IT executives and guide enterprises in adopting new contact center technologies. Your ability to engage with customers and understand their business objectives is key to your success in this role.
What you'll do
As a Senior Connect Specialist, you will work closely with customers to design, implement, and manage Amazon Connect solutions that align with their technical requirements and business goals. You will collaborate with AWS field sales, pre-sales, training, and support teams to educate partners and customers on building production-grade AWS environments that support Amazon Connect. Your role will involve leading technical and design discussions, ensuring that the solutions you architect are not only effective but also secure and scalable. You will be instrumental in driving customer success throughout the project lifecycle, providing specialized expertise in Amazon Connect and related AWS services.
What we offer
At Amazon, you will be part of a dynamic team that values innovation and customer-centric solutions. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on cutting-edge technologies and make a significant impact on our customers' contact center transformations. Join us in shaping the future of customer engagement through advanced AWS solutions.
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