Customer Success Specialist • Senior

Who you are

You have a strong background in customer success, particularly within technology domains, and possess a deep understanding of AWS services. Your experience includes developing and executing go-to-market strategies that drive customer engagement and satisfaction. You are adept at building relationships with partners and customers, ensuring they realize the full value of the solutions provided. Your technical aptitude in generative AI allows you to architect frameworks and programs that facilitate optimal adoption of these technologies. You thrive in collaborative environments, working closely with cross-functional teams to deliver measurable business outcomes for customers.

Desirable

Experience in a similar role within a cloud computing environment is a plus. Familiarity with generative AI technologies and their applications in various industries will set you apart. You are a strategic thinker who can translate complex technical concepts into actionable insights for customers. Your ability to communicate effectively with both technical and non-technical stakeholders is essential for success in this role.

What you'll do

In this role, you will be responsible for driving the adoption of AWS generative AI services among enterprise customers. You will develop comprehensive customer success strategies that align with business objectives and customer needs. Your focus will be on creating repeatable and scalable mechanisms that enhance customer engagement and satisfaction. You will work closely with AWS teams and partners to ensure they have the resources and support needed to deliver exceptional customer experiences. By maintaining an in-depth knowledge of AWS's generative AI offerings, you will be able to provide valuable insights and guidance to customers, helping them navigate their journey with these technologies.

You will also play a key role in measuring and reporting on customer success metrics, ensuring that the value realization from AWS services is clearly communicated to stakeholders. Your strategic thinking will be crucial in identifying opportunities for improvement and innovation within the customer success framework. You will collaborate with various teams to align on best practices and share success stories that can be leveraged across the organization.

What we offer

At Amazon, we provide a dynamic work environment where innovation is encouraged. You will have access to a full range of benefits, including competitive compensation packages that may include equity and sign-on payments. Our commitment to employee well-being is reflected in our comprehensive medical and financial benefits. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of technology and customer success at AWS.