About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
π Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
π Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Overview
Amazon is hiring a Delivery Station Liaison to enhance customer experience by providing real-time support at delivery stations. This role focuses on effective communication and problem-solving to ensure timely package delivery.
Job Description
Who you are
You are a customer-focused individual with a passion for providing exceptional service. You understand the importance of communication and empathy in resolving customer issues, ensuring that every interaction leaves a positive impression. You thrive in a fast-paced environment and are proactive in finding solutions to challenges that arise during the delivery process. Your attention to detail allows you to manage multiple cases effectively, ensuring that no customer concern goes unaddressed. You are comfortable working collaboratively with various teams to enhance the overall customer experience. You believe in the mission of being Earthβs most customer-centric company and are excited to contribute to that goal.
What you'll do
As a Delivery Station Liaison, you will be the first point of contact for customers at the delivery station. You will communicate directly with customers over the phone, providing them with real-time updates and support regarding their packages. Your role will involve empathizing with customers, earning their trust, and instilling confidence that their issues can be resolved. You will dive deep into customer concerns to identify and remove barriers to delivery, ensuring that packages arrive on time. You will also establish strong collaborative relationships with your colleagues to ensure that the best results are achieved for our customers. Your proactive approach will help in finding solutions to problems with limited guidance, making you an essential part of the delivery process.
What we offer
At Amazon, you will be part of a team that values innovation and customer satisfaction. You will have the opportunity to work with smart, passionate people who are dedicated to improving logistics products and services. We offer a supportive work environment where you can grow your skills and contribute to making history in customer service. You will be part of a culture that encourages collaboration and continuous improvement, ensuring that you have the resources you need to succeed in your role.
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