Customer Support • Entry-Level

Who you are

You are a customer-focused individual who thrives in a fast-paced environment. You have excellent communication skills and can empathize with customers, ensuring they feel heard and valued. Your attention to detail allows you to handle customer inquiries with precision, and you are proactive in finding solutions to delivery challenges. You enjoy working collaboratively with a team to achieve the best outcomes for customers, and you are eager to learn and grow in your role.

What you'll do

As a Delivery Station Liaison, you will be the first point of contact for customers at the delivery station. Your primary responsibility will be to communicate directly with customers over the phone, addressing their concerns and providing accurate information regarding their package deliveries. You will work to build trust with customers, ensuring they feel confident that their issues can be resolved. Additionally, you will dive deep into customer inquiries to identify and remove barriers to delivery, ensuring that packages arrive on time. You will also collaborate with various teams to enhance the overall customer experience, making sure that every interaction leaves customers satisfied.

What we offer

At Amazon, you will be part of a mission-driven company that values customer satisfaction above all. You will work alongside smart and passionate individuals who are dedicated to innovating and improving logistics services. We provide a supportive work environment where you can develop your skills and advance your career in customer service. Join us in making history as we continue to expand our logistics capabilities and exceed customer expectations.