Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for helping others — your strong communication skills enable you to assist customers effectively over the phone, email, and web. You understand the importance of building long-term relationships with customers and are committed to providing best-in-class service. You thrive in a fast-paced environment and are adaptable to varying schedules, including working outside of normal business hours. Your proactive approach allows you to anticipate customer needs and provide solutions that enhance their experience.

What you'll do

As a Customer Care Representative at Amazon, you will play a crucial role in empowering customers to manage their medications and overall wellness. You will assist customers with billing and insurance verification, answer product and service questions, and manage both inbound and outbound calls. Your hands-on approach will ensure that you resolve issues from start to finish, collaborating with pharmacists and pharmacy staff when necessary. You will also provide technical support for navigating pharmacy.amazon.com, ensuring that customers receive timely assistance and information.

What we offer

Amazon offers a competitive hourly wage ranging from $17.00 to $21.00, along with additional earnings opportunities including overtime pay and performance bonuses. Starting from day one, you will have access to a range of benefits including EAP, mental health support, and a 401(k) matching program. This role provides a unique opportunity to work from home while making a positive impact on customers' lives.