About Fender
Crafting the sound of rock-n-roll since 1946
Key Highlights
- Founded in 1946, Fender is a music industry pioneer
- Over 1,001 employees dedicated to music innovation
- Raised $12.8 million in funding for growth initiatives
- Iconic products used by legends like Jimi Hendrix
Fender, headquartered in Hollywood, Los Angeles, CA, is the leading manufacturer of guitars, basses, amplifiers, and musical equipment since 1946. With over 1,001 employees, Fender has played a pivotal role in shaping rock music and is trusted by musicians worldwide, including legends like Jimi Hend...
π Benefits
Fender offers competitive salaries, comprehensive health benefits, a generous PTO policy, and employee discounts on products. The company also support...
π Culture
Fender fosters a culture that embraces innovation and creativity, focusing on music accessibility for all. The company values sustainability and activ...
Skills & Technologies
Overview
Fender is seeking a Customer Service Representative to enhance support for consumer and dealer inquiries. You'll manage product returns and orders using SAP. This role requires strong communication skills in Japanese and English.
Job Description
Who you are
You have previous experience in a phone-based role with consumers and dealers, which has equipped you with strong written and verbal communication skills. Your native-level Japanese and business-level English allow you to effectively communicate with a diverse clientele. You are detail-oriented and have experience with order management systems, particularly SAP, which is essential for this role.
You thrive in a customer-centric environment and enjoy resolving inquiries from both consumers and dealers. Your ability to manage multiple tasks, such as processing returns and placing orders, showcases your organizational skills. You are comfortable using spreadsheets and online platforms to track orders and shipments, ensuring a smooth customer experience.
What you'll do
In this role, you will be responsible for enhancing support for consumer and dealer inquiries via email and phone. You will manage consumer product returns and place orders in SAP for parts and replacement products needed to address defective product issues. Your day-to-day tasks will include entering orders according to each dealerβs format using SAP and spreadsheets, as well as handling order entry from Amazon using Vendor Central.
You will also be tasked with responding to customer inquiries related to Fender's apparel products and taking repair orders from consumers and dealers. Close communication with various internal teams will be essential as you manage return shipments of repair items to the factory in the U.S. Additionally, you will coordinate outsourced repair services and assist with in-store instrument setup and adjustments as part of Fender Custom Care service.
What we offer
Fender offers a competitive benefits package that includes medical coverage, paid time off, and an equipment purchase program to help you get the band back together. You will be part of a globally recognized brand that values its employees and fosters a supportive work environment. As a Customer Service Representative, you will have the opportunity to grow your skills and contribute to a team that is passionate about music and customer satisfaction.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Fender.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
IDT is hiring a Customer Service Representative to assist customers with inquiries about products and services. You'll be responsible for maintaining customer records and resolving issues effectively. This role is ideal for enthusiastic individuals looking to make a positive impact.
Customer Support
Koalafi is hiring a Customer Service Representative to provide exceptional service to their growing customer base. You'll manage customer relationships through inbound and outbound communications. This role requires strong customer service experience.