About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
π Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
π Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Customer Support β’ Entry-Level
Amazon β’ West Sacramento - On-Site
Overview
Amazon is hiring a Delivery Station Customer Service Associate to provide exceptional customer support at their West Sacramento location. You'll manage customer inquiries and ensure timely package delivery. This role is ideal for those looking to start their career in customer service.
Job Description
Who you are
You are a dedicated individual who thrives in a customer-centric environment. With a strong commitment to providing excellent service, you understand the importance of empathy in managing difficult customer situations. You are proactive in seeking feedback and using it to enhance the customer experience. Your analytical skills allow you to interpret data effectively, and you are eager to develop workflows that improve operational efficiency.
You possess strong communication skills, enabling you to connect with customers through various channels, including phone and email. Your ability to prioritize customer needs ensures that you respond promptly to inquiries, making you a reliable point of contact for customers seeking assistance. You are adaptable and willing to learn, always looking for ways to contribute positively to the team and the overall customer experience.
What you'll do
In this role, you will be responsible for providing real-time, hands-on support to customers at the delivery station. You will manage customer inquiries, ensuring that they receive accurate and timely information about their packages. Your role will involve analyzing customer feedback and data to identify areas for improvement in service delivery. You will collaborate with team members to develop and implement procedures that enhance the customer experience.
You will engage with customers to understand their needs and concerns, using your problem-solving skills to address any issues that arise. Your focus will be on ensuring that customers leave with a smile, reinforcing Amazon's commitment to being Earthβs most customer-centric company. You will also participate in team meetings to discuss strategies for improving service and share insights from customer interactions.
What we offer
Amazon offers a competitive pay rate of $20.20 per hour for this full-time position. You will work a consistent schedule from Sunday to Thursday, allowing for a balanced work-life dynamic. As part of a leading company in logistics and customer service, you will have the opportunity to grow your career in a supportive environment. Amazon values diversity and inclusion, providing equal opportunities for all employees. Join us in making history by delivering exceptional service to our customers.
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