Customer Operations • Entry-Level

Who you are

You are a detail-oriented individual with a commitment to customer satisfaction. You possess the ability to prioritize tasks effectively and are eager to learn new skills. Your strong interpersonal skills allow you to engage with customers and model desired behaviors for your team. You thrive in a fast-paced environment and are flexible with your working hours, including nights and weekends.

What you'll do

As a Retail Lead Associate, you will be the face of Amazon, interacting with customers and utilizing customer engagement strategies to enhance their experience. You will assist with customer service operations and take on floor leader responsibilities, providing peer-to-peer feedback and serving as an escalation point for resolving customer issues. Your role will involve utilizing inventory management systems to scan, process, and count products, contributing to the continuous improvement of customer experience and operations. You will work closely with your manager to maintain safety and quality standards at the site, helping to build a strong site culture.

What we offer

Amazon offers competitive pay starting at $18.05 per hour, with benefits available from day one, including EAP, mental health support, and 401(k) matching. You will have the opportunity to work in a supportive environment that values continuous learning and improvement. This role provides a chance to develop your skills in customer service and operations while being part of a dynamic team dedicated to customer obsession.