Data Center Technician • Entry-Level

Who you are

You are a skilled Data Center Technician with experience in troubleshooting operating systems and resolving infrastructure issues. You thrive in a collaborative environment and are eager to learn from your peers while also sharing your knowledge with junior staff. You understand the importance of maintaining documentation and conveying standard operating procedures effectively. You are innovative and capable of making decisions independently, yet you also know when to seek guidance from your team.

You have a strong understanding of the equipment you support, including servers, storage, networking, power, and cooling systems. Your problem-solving skills enable you to tackle complex challenges, and you are committed to delivering the highest standards of safety and security in your work. You are excited about the opportunity to contribute to the continuous operation of AWS data centers and support the cloud infrastructure that powers countless innovations.

What you'll do

As a Data Center Technician at Amazon, you will be a primary resolver for your support team, addressing a variety of infrastructure issues that arise within the AWS data centers. You will collaborate with software, hardware, and network engineers, as well as supply chain specialists and operations managers, to ensure that all systems are functioning optimally. Your role will involve troubleshooting and resolving issues related to operating systems, as well as escalating more complex problems to the appropriate resolver groups when necessary.

You will create and maintain comprehensive documentation on the technologies you support, ensuring that your team has access to up-to-date information and standard operating procedures. Your ability to convey this information to junior staff will be crucial in fostering a culture of learning and development within the team. You will also have the opportunity to innovate and implement solutions that enhance the efficiency and reliability of the AWS infrastructure.

What we offer

Amazon provides a competitive starting pay for this position, with hourly rates ranging from $33.00 to $58.00, depending on experience and qualifications. Starting on Day 1 of employment, you will have access to a range of benefits, including mental health support, medical advice lines, and 401(k) matching. You will be part of an inclusive culture that values bold ideas and empowers you to take ownership of your work. Join us at Amazon and be a part of a team that is dedicated to keeping the cloud running smoothly.