It Support • Entry-Level

Who you are

You are a bright and adaptable individual who thrives in an innovative environment. With a strong customer focus, you are motivated by team success and have a demonstrated ability to maintain high productivity levels while delivering quality support. You are committed and flexible, ready to tackle a high volume of requests while providing timely and professional assistance to Amazon employees.

You possess a passion for helping people solve IT problems and are eager to learn and grow within the IT Services organization. Your ability to adapt to new processes and procedures quickly will be essential as you engage with various technical service requests. You understand the importance of maintaining current knowledge of relevant IT policies to provide accurate solutions to users.

Desirable

While specific technical skills are not mentioned, a background in IT support or related fields would be beneficial. Familiarity with common IT equipment and services will help you excel in this role.

What you'll do

As an IT Support Engineer at Amazon, you will be the first point of contact for technical service requests from Amazon Corporate and its subsidiary employees worldwide. Your primary responsibility will be to provide comprehensive technical support, ensuring that employees have the IT equipment and services they need to perform their jobs effectively. You will travel between buildings as required, demonstrating your commitment to delivering exceptional service.

You will actively look for innovative process improvements and participate in teams to implement changes that enhance the support experience. Your role will involve acquiring and maintaining knowledge of relevant IT policies, enabling you to provide technically accurate solutions to users. You will also provide escalation support when necessary, ensuring that complex issues are resolved efficiently.

What we offer

This position is located onsite in our corporate office in Haifa, with working hours from Sunday through Thursday from 9 am to 6 pm. You will be part of a collaborative team that values innovation and customer service. Amazon offers a dynamic work environment where you can grow your skills and advance your career in IT support. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.