About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Overview
Amazon is hiring an IT Support Associate to provide technical support to employees across Japan. You'll manage IT assets and troubleshoot various technical issues. This role requires experience with Windows, Mac, and Linux systems.
Job Description
Who you are
You have over 3 years of experience providing technical support in a corporate environment, specifically with Windows, Mac, and Linux operating systems. Your troubleshooting skills are top-notch, allowing you to resolve hardware and software issues efficiently. You are a team player who values user satisfaction and is eager to contribute to the success of your team. You are adaptable and can quickly learn new processes and procedures while managing multiple requests. Your knowledge of networking, particularly at the CCNA level, enables you to support infrastructure effectively. You possess a strong understanding of IT asset management and are committed to maintaining high-quality support standards.
What you'll do
In this role, you will provide technical support to Amazon employees across various offices in Japan. You will manage IT assets from ordering to setup and disposal, ensuring that all equipment is accounted for and functioning properly. You will be the face of the IT department, addressing user issues and guiding them through troubleshooting processes. Your responsibilities will also include improving existing operational processes and tools to enhance efficiency. You will support IT infrastructure maintenance, primarily focusing on network and UPS systems. Additionally, you will be required to work on-call and may need to adjust your schedule for infrastructure projects, including occasional weekend and evening shifts.
What we offer
Amazon offers a dynamic work environment where you can grow your technical skills and advance your career. You will be part of a supportive team that values collaboration and innovation. We provide competitive compensation and benefits, including opportunities for professional development and training. Join us to make a significant impact on our IT services and help shape the future of technology at Amazon.
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