Channel Team Lead • Lead

Who you are

You have a proven track record in leadership roles, ideally with experience in managing teams focused on sales or account development. Your ability to coach and develop team members is complemented by your strategic mindset, allowing you to align team activities with broader business objectives. You thrive in environments where you can drive performance and accountability, ensuring that your team meets high standards of delivery and customer satisfaction.

You possess strong analytical skills, enabling you to monitor KPIs effectively and identify areas for improvement. Your problem-solving abilities allow you to tackle challenges head-on, implementing corrective action plans when necessary. You are committed to fostering a culture of excellence and accountability within your team, motivating them to achieve their best.

What you'll do

As the Channel Team Lead, you will oversee a team of Account Development Executives (ADEs), guiding them in the acquisition, onboarding, and management of local retail partners within Amazon's Hub Delivery program. You will provide hands-on coaching in prospecting and performance management, ensuring that your team consistently executes the Hub Delivery model effectively.

You will monitor team performance against key metrics, ensuring that ADEs achieve or exceed the target of 98.5% successful deliveries. Your role will involve identifying systemic issues within territories and implementing action plans to address them, ensuring continuous improvement in performance.

Strategically, you will align team activities with regional growth objectives for Hub Delivery, balancing short-term execution with long-term scalability. You will act as a point of escalation for complex partner or operational challenges, driving solutions that yield the best results for customers.

What we offer

At Amazon, we offer a dynamic work environment where you can make a significant impact. You will have the opportunity to lead a talented team and contribute to the growth of our Hub Delivery program in Brazil. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us and help shape the future of delivery at Amazon.