Operations Manager • Lead

Who you are

You have a strong background in operations management, with experience leading teams and driving improvements in productivity and efficiency. You are motivated and customer-focused, always striving to meet customer expectations and deliver results. Your leadership style emphasizes support, mentorship, and motivation for both salaried and hourly employees, ensuring that your team is engaged and performing at their best.

You possess excellent analytical skills, enabling you to make data-driven decisions that enhance safety, quality, and productivity. You understand the importance of maintaining high standards in operations and are committed to fostering a culture of continuous improvement. Your ability to collaborate with other leaders and manage large-scope projects will be key to your success in this role.

What you'll do

As an Operations Manager at Amazon, you will lead a team responsible for the first, middle, and last mile of the operations workflow. You will engage your team during their shifts, ensuring they have the tools and support needed to succeed. Your responsibilities will include managing safety, quality, and productivity metrics, as well as overseeing customer delivery promises. You will build and execute productivity plans through forecast reviews and partner with other leaders to balance workloads effectively.

You will play a crucial role in mentoring your team, helping them develop their skills and grow within the organization. Your leadership will drive improvements in operational efficiency, and you will be expected to lead large-scope projects that have a significant impact on site and regional operations. By collaborating with various stakeholders, you will ensure that customer expectations are met and that operations run smoothly.

What we offer

Amazon provides a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and parental leave. You will have the opportunity to work in a dynamic environment where your contributions directly impact customer satisfaction and operational success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.