Operations Manager • Lead

Who you are

You have a proven track record in operations management, particularly in logistics or delivery services. Your experience includes managing teams and driving performance metrics to enhance operational efficiency. You are data-driven and can analyze workflows to identify areas for improvement, ensuring high standards in safety, quality, and productivity.

You possess strong leadership skills, enabling you to motivate and guide your team effectively. Your ability to communicate clearly and collaborate with various stakeholders is essential for success in this role. You are adaptable and can quickly understand the challenges of last-mile delivery operations, leveraging your knowledge to implement effective solutions.

What you'll do

As the Site Lead, you will oversee the daily operations of the delivery station, ensuring that all processes run smoothly and efficiently. You will be responsible for expanding and managing UTR and OTR operations, focusing on people and performance management. Your role will involve developing and reporting performance metrics, providing executive updates, and conducting forecasting and budgeting analyses to identify opportunities for improving customer experience.

You will design and implement enterprise-wide programs aimed at performance improvement and cycle time enhancement for returns and delivery experiences. Collaborating closely with team leads, you will ensure that operational goals are met and that the team maintains a high bar for deliverables. Your insights into emerging industry practices will help you address business challenges effectively and drive continuous improvement across the station.

What we offer

At Amazon, we provide a dynamic work environment where you can grow your career while making a significant impact on our operations. You will have access to various resources and support to help you succeed in your role. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to be the most customer-centric company on earth.