Operations Manager • Lead

Who you are

You have a proven track record in operations management, ideally within a logistics or delivery environment. Your leadership skills shine as you support and guide your team of operational leaders, ensuring that the delivery station runs smoothly and efficiently. You thrive in high-pressure situations and are adept at managing relationships with external agencies to optimize performance. Your focus on quality and customer satisfaction drives your decision-making, and you are comfortable navigating ambiguity and change.

You are ready to take on the challenges of a role that requires flexibility, as the Amazon Logistics team operates 24/7. You understand the importance of working in shifts, including nights, weekends, and holidays, and you are committed to leading your team through these demanding schedules. Your experience in fast-paced environments has equipped you with the skills to adapt quickly and find creative solutions to operational challenges.

What you'll do

As a Shift Manager at Amazon Logistics, you will oversee the daily operations of a Delivery Station, ensuring that all processes are executed efficiently and effectively. You will provide leadership and support to your team of operational leaders and delivery service providers, fostering a collaborative and innovative work environment. Your responsibilities will include managing the performance of your team, ensuring that delivery targets are met, and maintaining high standards of quality and customer service.

You will be responsible for developing and implementing operational strategies that enhance productivity and improve service delivery. This will involve analyzing performance metrics, identifying areas for improvement, and collaborating with your team to implement solutions. You will also play a key role in training and developing your team members, helping them to grow in their roles and contribute to the overall success of the delivery station.

What we offer

At Amazon, you will be part of a dynamic and innovative team that values your ideas and encourages experimentation. We offer a competitive salary and benefits package, along with opportunities for career advancement within a global organization. You will have the chance to work in a fast-paced environment that combines the agility of a start-up with the resources of a large company. Join us in delivering exceptional results for our customers and making a meaningful impact in the logistics industry.