Operations Manager • Lead

Who you are

You have a proven track record in operations management, ideally within a fulfilment or logistics environment. Your experience includes leading teams and driving performance through data-driven decisions. You are customer-focused and understand the importance of meeting delivery promises. You possess strong analytical problem-solving skills and are adept at mentoring and motivating your team to achieve high standards of safety and quality.

You thrive in a fast-paced environment and are comfortable managing large-scope projects that have site and regional impact. Your ability to collaborate with various support teams ensures that you can effectively balance productivity requirements and maintain operational excellence. You are committed to fostering a culture of safety and efficiency within your team, ensuring that all members have the tools they need to succeed.

Desirable

Experience in a similar role within a large-scale operations network is a plus. Familiarity with fulfilment workflows, including first mile, middle mile, and last mile processes, will help you excel in this position. You are also open to continuous learning and improvement, always seeking ways to enhance operational performance and customer satisfaction.

What you'll do

As an Operations Manager at Amazon, you will lead a diverse team of salaried and hourly employees, engaging them during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will be responsible for developing and executing productivity plans, conducting forecast reviews, and determining productivity requirements in collaboration with other leaders. Your role will involve managing safety and quality metrics while ensuring that customer delivery promises are met consistently.

You will support, mentor, and motivate your leadership team across different levels, fostering a collaborative environment that encourages growth and development. Leading large-scope projects, you will have a direct impact on site and regional operations, driving improvements in productivity and efficiency through analytical problem-solving.

Collaboration with support teams will be essential as you work to balance workloads and optimize operational workflows. You will play a key role in maintaining customer expectations, ensuring that orders are delivered on time and to the correct locations. Your leadership will be crucial in creating a culture of excellence within the fulfilment center, where every team member feels valued and empowered to contribute to the success of the operation.

What we offer

At Amazon, we offer a dynamic work environment where you can make a significant impact on our operations. You will have access to resources and tools that will help you succeed in your role and develop your career further. We believe in the importance of work-life balance and provide opportunities for professional growth and advancement within the company. Join us in delivering millions of packages and smiles to our customers every day, and be part of a team that is dedicated to operational excellence.